Terms of service
Oleaviva – Terms of Service
Last updated: November 2025
1. About us and these Terms
These Terms of Service ("Terms") govern your use of the website www.oleaviva.com and any related subdomains (the "Site"), as well as any purchases you make from Oleaviva through the Site.
The Site is operated by:
Oleaviva – Data Controller and Seller
Oleaviva di Rizza Chiara
Via Emanuele Filiberto 4
20149 Milano (MI) – Italy
Email: hello@oleaviva.com
References in these Terms to "Oleaviva", "we", "us" or "our" are to the entity indicated above. References to "you" or "your" are to the person using the Site or purchasing products.
By accessing or using the Site and/or placing an order, you agree to be bound by these Terms and by any additional policies referred to in them (including our Privacy Policy and Cookie Policy). If you do not agree, you should not use the Site or purchase products from us.
These Terms do not affect any mandatory rights you may have under applicable consumer protection laws.
2. Who can use the Site
The Site is intended for individuals who are at least 18 years old. By using the Site, you confirm that:
- you are at least 18 years of age; and
- you have the legal capacity to enter into a binding contract with us.
If you are using the Site on behalf of a company or other legal entity, you represent that you have authority to bind that entity and that it accepts these Terms.
3. Our products
Oleaviva offers premium food products, including extra virgin olive oil and related goods (the "Products"). We do our best to describe and photograph our Products accurately. However:
- colours, textures and appearances may vary depending on your device settings and natural variations in ingredients;
- packaging may change from time to time;
- harvests and batches can differ slightly in taste, colour or aroma due to natural agricultural factors.
Any descriptions, tasting notes or pairings presented on the Site are for informational and inspirational purposes only and do not constitute a guarantee of specific results or health benefits.
We reserve the right to:
- add, remove or update Products;
- limit the quantities available;
- discontinue Products at any time.
4. Prices, taxes and availability
All prices shown on the Site are:
- indicated in the currency displayed at checkout (for example, EUR, GBP, USD); and - inclusive or exclusive of taxes as specified (for example, "VAT included" or "plus applicable taxes").
Shipping costs, any applicable taxes and duties (where relevant) will be shown at checkout before you confirm your order.
We may change prices at any time. The price you pay is the price shown at checkout at the time you place your order, subject to any obvious errors.
We try to ensure that all information about availability is accurate, but Products may be out of stock or limited. If we cannot fulfil your order (or part of it), we will inform you and offer:
- a refund for the unavailable items; or
- an alternative (where possible), subject to your approval.
5. Orders and contract formation
To place an order, you must:
1. add Products to your cart;
2. provide the necessary information (billing details, shipping address, etc.); 3. review and confirm your order on the checkout page;
4. complete payment.
After you place an order, you will receive an order confirmation email acknowledging that we have received your order. This email does not mean that we have accepted your order.
A binding contract is formed only when we:
- accept your order by sending a shipping or dispatch confirmation; or
- actually ship the Products to you.
We may decline or cancel an order (for example, due to unavailability, suspected fraud, incorrect pricing, or if we are unable to deliver to your location). In such cases, we will refund any amounts you have already paid for the affected order.
6. Payment
We use third-party payment providers (for example, card processors, PayPal or others) to process payments securely. By submitting a payment method at checkout, you confirm that:
- you are authorised to use that payment method; and
- the information you provide is true and accurate.
Payment must be made at the time of the order, unless we explicitly offer and you choose another arrangement. If your payment is declined or reversed, we may:
- cancel or suspend your order; and/or
- request that you provide an alternative payment method.
7. Shipping, delivery and risk
We ship to the territories indicated on the Site. Delivery options, costs and estimated delivery times are shown at checkout and/or in our Shipping page.
Any delivery times provided are estimates and not guaranteed, unless explicitly stated otherwise. Delays may occur due to external factors (for example, customs, carrier delays, weather, strikes).
Risk of loss and damage to the Products passes to you when:
- the Products are delivered to the address you provided; or
- you or a carrier organised by you collect the Products from us (where applicable).
Please check the Products on delivery and contact us promptly at hello@oleaviva.com if:
- your order is incomplete or incorrect; or
- the Products are damaged in transit.
8. Right of withdrawal and returns (consumers in the EEA and UK)
If you are a consumer residing in the European Economic Area or the United Kingdom, you may have a statutory right of withdrawal (cooling-off period) for certain online purchases, subject to legal conditions and exceptions.
Because our core Products are food items (including sealed bottles of olive oil), please note that:
- your right of withdrawal may be excluded or limited once the seal has been broken; and - the right of withdrawal may not apply to Products which, by their nature, are not suitable for return for health or hygiene reasons once opened, or which may deteriorate or expire rapidly, where permitted by law.
We may also offer a commercial returns or refund policy that goes beyond your statutory rights. The exact conditions (time limits, whether Products must be unopened, who pays return shipping, etc.) will be described on our Returns / Refunds page or in the order confirmation.
In any case, nothing in these Terms affects your mandatory consumer rights under applicable law. If you wish to exercise your withdrawal or request a return:
- follow the instructions in our Returns / Refunds section; or
- contact us at hello@oleaviva.com with your order details and we will guide you through the process.
9. Returns and refunds (all customers)
The availability of returns and refunds depends on:
- the type of Product;
- the condition of the item (opened/unopened, damaged, etc.);
- the reason for the return (for example, defective product, damaged in transit, wrong item sent); and - the laws of your country of residence.
Where a refund is approved, it will usually be made using the same payment method used for the original transaction, unless we agree otherwise with you.
We reserve the right to:
- refuse returns that do not comply with our stated policy or legal rules; and
- deduct any amounts related to diminished value of the Products caused by handling beyond what is necessary to establish their nature, characteristics and functioning (for consumers in the EEA/UK, where permitted by law).
10. Accounts and security
You may be able to create an account on the Site. If you do:
- you must provide accurate and complete information and keep it up to date;
- you are responsible for keeping your login credentials confidential; and
- you are responsible for all activities that occur under your account.
You agree to notify us immediately at hello@oleaviva.com if you suspect any unauthorised use of your account or any other security breach.
We reserve the right to suspend or terminate accounts that:
- violate these Terms;
- are used for fraudulent or abusive purposes; or
- are inactive for an extended period.
11. Acceptable use of the Site
You agree not to:
- use the Site in any way that is unlawful, fraudulent or harmful;
- interfere with or disrupt the operation of the Site or the servers or networks used to make it available; - attempt to gain unauthorised access to any part of the Site, other accounts, computer systems or networks; - use any automated means (such as bots, crawlers or scrapers) to access the Site, except where explicitly permitted; or
- upload or transmit any content that is illegal, offensive, defamatory, misleading or violates third-party rights (including intellectual property and privacy).
We may monitor use of the Site and take any action we consider appropriate (including suspension of access) to protect our business and other users.
12. User content (reviews, comments, etc.)
The Site may allow you to submit content such as reviews, comments, photos or other materials ("User Content").
By submitting User Content, you:
- grant us a non-exclusive, worldwide, royalty-free, sublicensable and transferable licence to use, reproduce, distribute, display and modify that content in connection with the Site, our social channels and our marketing, in any media now known or developed in the future;
- confirm that you own or otherwise control all rights in the User Content and that it does not infringe any third-party rights or violate any law; and
- agree that we may edit, refuse to post or remove any User Content at our discretion.
We are not responsible for User Content provided by you or other users, and such content does not necessarily reflect our views or opinions.
13. Intellectual property
All content on the Site, including but not limited to text, images, graphics, logos, trademarks, product names, videos, layouts and design (the "Content"), is owned by or licensed to Oleaviva and is protected by copyright, trademark and other intellectual property laws.
You may:
- view the Site and print or download extracts for your personal, non-commercial use only. You may not, without our prior written permission:
- reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any Content; or - use our name, logo, trademarks or other brand elements in a way that is likely to cause confusion or suggest sponsorship or endorsement.
14. Third-party services and links
The Site may contain links to third-party websites or services, or integrate tools and plugins provided by third parties (for example, Shopify, payment gateways, analytics or social media).
We are not responsible for:
- the content, policies or practices of those third parties; or
- any loss or damage that may arise from your use of those services.
Your use of third-party websites or services is at your own risk and subject to their own terms and privacy policies.
15. Health and nutritional information
Any information provided on the Site about nutrition, health, wellness or lifestyle is general in nature and:
- is not intended as medical advice;
- should not be used to diagnose, treat, cure or prevent any disease; and
- is not a substitute for professional medical advice, diagnosis or treatment.
Always consult a qualified healthcare professional before making significant changes to your diet or lifestyle, especially if you have existing medical conditions or are taking medication.
16. Warranties and disclaimers
To the fullest extent permitted by law, the Site and all Products and services are provided:
- "as is" and "as available", without any guarantees, warranties or representations, express or implied, except those that cannot be excluded by law.
We do not warrant that:
- the Site will be uninterrupted, secure or free from errors or viruses; or
- the information on the Site will always be accurate, complete or up to date.
Nothing in these Terms excludes or limits any warranties, rights or remedies that cannot be excluded or limited under applicable law, particularly in favour of consumers.
17. Limitation of liability
To the fullest extent permitted by applicable law, we will not be liable for:
- any indirect, consequential, incidental, punitive or special loss or damage;
- any loss of profits, revenue, business, contracts, goodwill, data or anticipated savings; or - any loss arising from your use of or inability to use the Site, or from any delay or failure in performance due to causes beyond our reasonable control.
Our total liability in respect of any claim arising out of or in connection with these Terms, the Site or any Product (whether in contract, tort, negligence or otherwise) will be limited, in aggregate, to the amount you paid us for the Product(s) giving rise to the claim.
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot be excluded or limited under applicable law.
Consumers may have additional rights that are not affected by this clause.
18. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, the Site or any Product shall be governed by and construed in accordance with the laws of Italy, without regard to conflict of law rules.
If you are a consumer residing in the European Economic Area or the United Kingdom, you may benefit from the mandatory consumer protection provisions of your country of residence, and you may bring legal proceedings in the courts of your place of residence.
Subject to the foregoing, any disputes may be submitted to the non-exclusive jurisdiction of the courts of Milan, Italy.
If you are a consumer, nothing in this clause deprives you of any right to bring proceedings in the courts of your country of residence where such rights are granted by applicable law.
Alternative Dispute Resolution (ADR) and EU ODR Platform
In accordance with EU Regulation no. 524/2013, we inform consumers resident in the European Economic Area (EEA) that disputes arising between the consumer and the Seller may be resolved through an out-of-court procedure (ADR).
For this purpose, the European Commission provides a platform for the online resolution of disputes (ODR – Online Dispute Resolution platform), accessible via the following link:
https://ec.europa.eu/consumers/odr/
19. Changes to these Terms
We may update these Terms from time to time, for example to reflect:
- changes in our business or Products;
- improvements to the Site; or
- changes in laws or regulatory requirements.
When we make material changes, we will:
- post the updated Terms on the Site; and
- update the "Last updated" date at the top.
If required by law, we will notify you of significant changes by email or by a notice on the Site. Your continued use of the Site or purchase of Products after the updated Terms become effective will constitute your acceptance of the changes.
20. Contact us
If you have any questions about these Terms, the Products or the Site, you can contact us at: Oleaviva – Customer Support
Email: hello@oleaviva.com